We work with every type of timepiece, from vintage and mechanical, to modern and digital. Our watchmakers are trained to repair, restore, and maintain manual, quartz, chronograph, automatic, and complicated movements right here in our Los Angeles service center.
Process
ALL SERVICES PERFORMED IN-HOUSE
RECEIPT & INTAKE
Complete the service request form and mail or hand-deliver it, along with the watch, according to our shipping instructions. Upon receipt, the watch is placed in a scratch-resistant shop pack. We record customer information and watch model and condition.
RECEIPT & INTAKE
Complete the service request form and mail or hand-deliver it, along with the watch, according to our shipping instructions. Upon receipt, the watch is placed in a scratch-resistant shop pack. We record customer information and watch model and condition.
IDENTIFICATION & DIAGNOSIS
Upon delivery, images of the watch are taken, and client information is verified and recorded (link to free estimate?). The watch is placed in a scratch-resistant shop pack and given to a certified watchmaker who then thoroughly inspects and tests the timepiece for accuracy, damaged components, and other issues.
IDENTIFICATION & DIAGNOSIS
Upon delivery, images of the watch are taken, and client information is verified and recorded (link to free estimate?). The watch is placed in a scratch-resistant shop pack and given to a certified watchmaker who then thoroughly inspects and tests the timepiece for accuracy, damaged components, and other issues.
PARTS PRICING & AVAILABILITY
Upon complete inspection, the watchmaker submits a diagnostics report to your client care representative who then completes an estimate for service. This estimate includes a brief description of diagnostics, necessary interventions, parts, and any *optional interventions recommended by the watchmaker.
PARTS PRICING & AVAILABILITY
Upon complete inspection, the watchmaker submits a diagnostics report to your client care representative who then completes an estimate for service. This estimate includes a brief description of diagnostics, necessary interventions, parts, and any *optional interventions recommended by the watchmaker.
APPROVAL & PARTS ORDER
ALL PARTS ARE ORIGINAL AND ARRIVE DIRECTLY FROM THE SWISS MANUFACTURE…
Upon gathering parts availability and pricing, you will be contacted by one of our client care representatives to review the estimate. Client approval is required before we can order any parts and begin any services.
APPROVAL & PARTS ORDER
ALL PARTS ARE ORIGINAL AND ARRIVE DIRECTLY FROM THE SWISS MANUFACTURE…
Upon gathering parts availability and pricing, you will be contacted by one of our client care representatives to review the estimate. Client approval is required before we can order any parts and begin any services.
SERVICE, QUALITY & COMPLETION
Upon receiving all parts, your designated watchmaker begins repair services using state-of-the-art equipment and advanced techniques.
SERVICE, QUALITY & COMPLETION
Upon receiving all parts, your designated watchmaker begins repair services using state-of-the-art equipment and advanced techniques.